Privacy Policy – casinyeam

1 About This Policy

This Privacy Policy applies to all personal data collected by casinyeam in connection with the use of the platform — including the website, any mobile app, account registration, gameplay, transactions, and customer support interactions.

"Personal data" means any information that identifies or could identify you as an individual — your name, mobile number, date of birth, government ID, financial details, or usage data linked to your account.

2 Data We Collect

casinyeam collects personal data from you in several ways. The table below summarises the main categories:

We do not collect sensitive information such as biometric data, political opinions, or religious beliefs. We collect only what is necessary to operate your account and meet our obligations.

3 How We Use Your Data

casinyeam uses your personal data for the following purposes:

• Account Setup and Management: Creating and maintaining your player account, including OTP verification at registration.
• Identity Verification (KYC): Confirming your identity and age (21+) before processing your first withdrawal.
• Transaction Processing: Handling PHP deposits and withdrawals to and from your Philippine bank account or local e-wallet.
• Gameplay Operation: Recording game sessions, bets, and outcomes across all casinyeam game categories.
• Security and Fraud Prevention: Detecting unusual account activity, preventing duplicate accounts, and protecting the integrity of the platform.
• Customer Support: Responding to your queries, resolving disputes, and addressing account issues.
• Legal Compliance: Meeting obligations under applicable Philippine law and regulations, including anti-money laundering (AML) requirements.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform experience for all players.

4 Who We Share Your Data With

casinyeam does not sell your personal data. We share it only with the following categories of recipients, and only to the extent necessary:

• Payment Processors and Banking Partners: To facilitate PHP deposits and withdrawals through Philippine online banking channels and local e-wallets.
• Identity Verification Providers: Third-party KYC service providers used to verify identity documents submitted during the verification process.
• Technology and Hosting Providers: Platform infrastructure providers responsible for hosting, maintenance, and security operations.
• Game Content Providers: Where game providers have technical access to session data to operate their games on the casinyeam platform.
• Legal and Regulatory Authorities: Government agencies, law enforcement, or regulators where disclosure is required by Philippine law or a valid legal process.

All third parties with access to your data are subject to appropriate confidentiality and data protection obligations.

5 Data Retention

casinyeam retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with applicable legal requirements and our legitimate operational needs. The specific retention periods depend on the type of data:

• Account and Identity Data: Retained for the duration of your account and for a period after account closure as required by applicable law.
• Transaction Records: PHP deposit and withdrawal records are retained for the period required under Philippine financial regulations.
• KYC Documents: Retained for the period required following verification, and deleted when no longer legally required to be held.
• Technical and Usage Data: Retained for shorter periods used for security monitoring and platform analytics.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

6 Security Measures

casinyeam implements technical and organisational security measures appropriate to the nature of the data we hold. These include:

• SSL encryption across all platform connections and data transmissions
• OTP-based authentication tied to your registered Philippine mobile number
• Strict access controls limiting internal access to personal data on a need-to-know basis
• Regular security monitoring for unusual account activity or access patterns
• Secure storage of KYC documents with restricted access

While no system can guarantee absolute security, casinyeam takes its responsibility to protect player data seriously. If you suspect any unauthorised access to your account, contact support immediately at [email protected].

7 Cookies and Tracking Technologies

casinyeam uses cookies and similar tracking technologies when you visit the platform. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences.

• Essential Cookies: Required for core platform functionality — session management, login state, and security features. These cannot be disabled without affecting platform use.
• Functional Cookies: Remember your preferences and settings, such as language and display options.
• Analytics Cookies: Collect anonymised data about how players use the platform, used to improve the product. No personally identifiable data is shared with analytics providers.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain parts of the platform.

8 Your Data Rights

As a player based in the Philippines, you have rights over your personal data. casinyeam respects these rights and will respond to requests within a reasonable timeframe. Your rights include:

• Access: Request a copy of the personal data casinyeam holds about you.
• Correction: Ask us to correct inaccurate or incomplete personal data on your account.
• Deletion: Request deletion of your personal data, subject to legal retention obligations that may require us to retain certain records.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Objection: Object to specific types of data processing, including direct marketing communications.

To exercise any of these rights, contact the casinyeam support team at [email protected]. Please include your registered account mobile number and a description of your request so we can locate and respond to your query correctly.

9 Minors

casinyeam is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If it comes to our attention that a minor has registered an account or provided personal data, we will close the account and delete the associated data without delay.

10 Policy Updates

casinyeam may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

Continued use of the casinyeam platform after changes are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, please contact support to close your account.